Returns & Exchanges

At namasstee, we prioritize the freshness and quality of our products; however, if you receive a damaged or incorrect item, we offer a hassle-free replacement or refund within 14 days of delivery. Due to the perishable nature of our food items, we cannot accept returns for products that have been opened or consumed.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] with your order number and photos of the item in question.

• 2.
  Review Process

  Our quality assurance team will review your request within 48 hours to ensure it meets our safety and hygiene standards for a return.

• 3.
  Return Authorization

  Once approved, we will provide you with a return shipping label or instructions on how to safely dispose of the perishable goods.

• 4.
  Refund or Replacement

  After processing, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method.