Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How do you ensure the freshness of your products?
At Namasstee, we source our ingredients in small batches and use vacuum-sealed, light-protected packaging to ensure that every blend reaches you with its full aroma and flavor profile intact.
Where do you ship to and how long does it take?
We currently ship nationwide. Standard shipping typically takes 3-5 business days, while express options are available at checkout for delivery within 1-2 business days.
Are your products organic and sustainably sourced?
Yes, we prioritize ethical sourcing. Most of our ingredients are certified organic, and we work directly with fair-trade farms to support sustainable agricultural practices.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on opened packages. However, if your order is damaged or incorrect, please contact us within 48 hours for a full replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.
Do you offer wholesale or bulk discounts?
We certainly do! For bulk orders or partnership inquiries for cafes and retail spaces, please reach out to our wholesale team through our contact page for specialized pricing.